Shipping & Returns, Fair & Square
We're an early-stage crew, so these are starter principles, not fine print tricks. Fair is fair, brother. The crew confirms the exact terms when your order is confirmed, and we'll always explain them plain.
How shipping works 🍃
Orders go to the crew first. We confirm the details with you, then work out how your gear gets to you. Shipping options, timing and any costs depend on what you ordered and where you are, so we confirm them with each order instead of posting numbers we can't promise.
We only send where it's legal. Some items can't go to some places, and the crew will tell you straight if that's the case.
Fair principles for returns
Here's the heart of it: if we mess up, we make it right. Gear that arrives damaged, or the wrong item showing up, is on us. Tell the crew soon after it lands, share what happened, and we'll work out a fix together.
Custom pieces are made to order for you alone, so they follow different rules. We'll talk through that before we start making yours.
- Damaged on arrival: tell us quick and we'll make it right
- Wrong item sent: we'll fix it
- Custom designs are made to order, so details are agreed first
- Terms for each order are confirmed by the crew
Help us help you
Glass is fragile, so unbox it with care. If something looks off, take a few clear photos of the item and packaging before you toss anything. That helps the crew sort things out faster.
Reach out on the contact page with your order details and what's wrong. Be kind, we'll be kind right back. These principles are a starter, and the crew will confirm the specifics for your order.
Straight answers
How much is shipping?
It varies by item and place, so the crew confirms costs when your order is confirmed. We won't post a fee we can't stand behind.
What if my item arrives broken?
Contact the crew soon after it arrives with photos of the item and packaging. If it came damaged, we'll work with you to make it right.
Can I return a custom design?
Custom pieces are made to order, so they're handled differently. The crew explains how before making it, so there are no surprises later.
Do I get a return label?
That's worked out case by case. Message the crew with your order details and we'll tell you the next steps in plain words.