Where's My Order, Partner?

How we keep you posted 🍃

When you send an order, a real person on the crew reads it. We reach out using the contact info you put on the order form, so keep an eye on that email or number. That's where confirmations and updates will come from.

We don't hand out fancy tracking numbers on this site, and we won't make any up. Instead, the crew tells you where your order stands in plain words as it moves along.

What to expect, in order

The flow is simple. First, you send the order. Next, the crew confirms the details, including any custom bits. Then payment and delivery arrangements are settled together. After that, your gear gets made or packed and sent on its way where we can deliver. Custom pieces made to order take their own time.

• You send your order from checkout
• The crew confirms details with you
• Payment and delivery are arranged together
• Your gear is made or packed and sent along

Haven't heard back?

First, check your spam or junk folder. Messages from new senders sometimes wander in there. Then double-check the contact info you gave, since a typo is the most common culprit.

Still quiet? Head to the contact page and tell us what you ordered and when. Use the same name and contact details as the order so we can find it quick. We'll do right by you, brother.

Straight answers

Is there a tracking number?

Not on this site. The crew confirms your order and keeps you updated using the contact info you gave. If a shipping detail is available, we'll share it with you directly.

How long will my order take?

It depends on the item, where you are, and whether it's custom. The crew shares the real timing when your order is confirmed, and we won't promise what we can't keep.

I entered the wrong email. What now?

Reach out through the contact page right away with the correct info and your order details. We'll sort it out so your confirmation finds the right porch.