Refund Policy: Square Deals Only

When we make it right 🌿

If something goes wrong on our end, we'll fix it. That includes items that arrive damaged, the wrong item being sent, or an order we can't fulfill. Depending on the situation, the fix might be a replacement, a repair, or money back. The crew will talk it through with you.

Contact us promptly and share the details of your order. Photos help a lot when something arrives broken or isn't what you asked for.

• Damaged on arrival
• Wrong item sent
• Order we're unable to fulfill
• Mistakes made on our end

Changing your mind & custom gear

Plans change, and we get it. If you want to cancel, reach out as early as you can. Before your order is made or packed, there's usually more room to work something out. Once the crew has started on it, options narrow.

Custom designs are made to order, built just for you, so they can't be resold like a stock piece. We'll explain how that works before we start crafting yours, so you can say yes with your eyes open.

How refunds happen

Since the site doesn't take card payments, refunds follow however payment was arranged with the crew. We'll sort it out together and tell you what to expect. Specific timing and amounts are confirmed by the crew for each order, since this is a starter policy while the business finds its footing.

The principle never changes: be honest, be fair, and treat folks how you'd want to be treated. Pass the peace, brother.

Straight answers

Can I get my money back?

If we messed up, like a damaged or wrong item, we'll work to make it right, and that may include a refund. The crew confirms the details for your order.

How long does a refund take?

It depends on how payment was arranged. The crew tells you what to expect when we sort it out, and we won't throw out numbers we can't promise.

Can I cancel an order?

Reach out as early as you can. Before things are made or packed there's more flexibility. Custom orders get started sooner, so tell us fast.