Warranty: We Stand By Our Stuff

What we stand behind 🔥

If a piece has a defect from how it was made, we want to know. That means problems that were there from the start, not ones that came from rough handling down the road. Tell the crew what's up, share photos, and we'll look at it with an open mind.

Because we're early-stage, specific warranty lengths and coverage aren't posted yet. The crew confirms what applies when your order is confirmed, so you're never guessing.

What's usually not covered

Everyday wear is part of the ride. Glass can chip or break if it's dropped, knocked over, or heated and cooled too fast. Resin and buildup happen with use. Normal aging and accidents are generally outside a warranty, but talk to us anyway, and we'll be fair.

Custom designs are made to order, and the crew will go over what's expected before making yours.

• Drops, tip-overs and rough handling
• Normal wear and buildup from use
• Changes or repairs made by someone else
• Damage from misuse

Keep your gear happy

A little love goes a long way. Clean your piece regularly with gentle, appropriate cleaners. Avoid sudden temperature swings, set it on a stable spot, and keep it away from little hands and paws. Store it somewhere safe, and handle glass like it's the heirloom you hope it'll be.

To start a claim, reach out through the contact page with your order details and a few clear photos. We'll take it from there.

Straight answers

How long is the warranty?

We haven't posted a set length. The crew confirms what applies to your item when your order is confirmed, so you know exactly where you stand.

Does the warranty cover broken glass?

If it came broken or had a defect from how it was made, yes, let us know. Breaks from drops or accidents are generally not covered, but we'll look at each case fairly.

How do I make a claim?

Contact the crew with your order info and clear photos of the problem. We'll review it and tell you the next steps in plain words.