Help Is on the Porch

Get help fast 🌿

Quickest route is Ray. Open the chat, type or speak your question, and he'll point you the right way. For common questions, the FAQ has grouped answers on ordering, Ray, the Design Studio, age and safety. Still stuck? Use the form on the contact page and tell us what happened. The more detail, the better, but never share anything private.

• Ask Ray in the chat, by voice or text.
• Check the FAQ for grouped answers.
• Use the contact page for anything else.
• Mention your device and browser if it helps.

Mic and camera snags

If Ray can't hear you, your browser may be blocking the microphone. Look for a mic or lock icon near the address bar, allow access, then reload the page. Also check that no other app is using the mic.

Same goes for AR in the Design Studio. It needs your camera, so allow camera access when asked. AR works best in good light, on a phone with a camera, and with a steady hand.

Offline mode and uploads

Ray works offline once the page has fully loaded, so open it while connected and give it a moment. If something seems missing offline, reconnect and refresh. Uploads work with .txt, .md, .csv, .json, .pdf and .docx files, and images too. If a file won't read, try a smaller one or save it in another of those formats. Scanned PDFs with only images may not give Ray much text to read.

Straight answers

Why won't voice work?

Usually it's a permission setting. Allow the microphone in your browser, reload the page, and try again. Some browsers handle voice differently, so typing is always there as a backup.

Why can't I see AR in the Design Studio?

AR needs camera permission and a device with a camera. Allow access, use decent lighting, and try again. If your device doesn't support it, the 3D view still works fine.

My file won't upload. Now what?

Check that it's a supported type, like txt, md, csv, json, pdf or docx. Try a smaller file, or copy the text straight into the chat.